FLS MOBILE FLOW EDITION

Dynamic real-time scheduling with permanent connection to your employees.

FLS MOBILE FLOW EDITION

Our vision at FLS is to harness the power of digitization with a mobile field service solution that supports on-site employees efficiently and seamlessly, without adding extra workload.

The FLS MOBILE App (FLOW EDITION) revolutionizes field service operations by enabling paperless, transparent call processing, enhancing efficiency across the entire service chain. This allows your field service team to concentrate on what matters most – ensuring customer satisfaction.

From sending arrival notifications via text message to offering live on-route tracking, we minimize customer wait times. Our dynamic route scheduling feature, FLS Real-Time-Scheduling, provides unparalleled flexibility, making it easy to incorporate same-day and ad-hoc requests into the schedule.

The next level: Transferring fully digital workflow processes to an app – FLS MOBILE FLOW EDITION.

Are you currently using the BPMN standard for your process modeling or considering it for the future? With FLS MOBILE FLOW EDITION, transferring your processes to the field service app is straightforward. It offers an intuitive and user-friendly interface, tailored to meet the specific queries and process steps required for each service case.

FEATURES AT A GLANCE

• BPMN workflow tool set: Easily map and flexibly compile workflow processes in the BPMN standard. This tool set facilitates quick and compact digitization of processes.

• User and role reference: Provides clear, simple, and self-explanatory guidance, supporting the skill set of the engineer/driver and minimizing errors during execution.

• Data transmission: Sends all necessary deployment data (customer master data, object data, material data) to the engineer's device, supporting offline, online, and hybrid scenarios.

• GIS mapping: Integrates with systems like Google Maps or individual GEO systems for accurate location services.

• Partner integration: Easily integrates partners and service providers through link sharing.

• Staff radar: Displays nearby engineers, enabling them to seek assistance from colleagues when needed.

• Push notifications: Sends alerts to engineers, especially useful in emergencies.

• Automated customer notifications: Informs customers of the estimated time of arrival (ETA) via text message or email, with options for live on-route tracking.

• On-premise data recording: Allows for the online or offline recording of call and feedback data.

• Independent appointment scheduling: Field engineers can set binding appointments, integrated into FLS Real-Time-Scheduling.

• Documentation and reporting: Records checklists, reports, and updates to master data.

• Information provision: Supplies all necessary details on the scope and content of work, deadlines, and customer and system data.

• Real-time file exchange: Enables the attachment and direct transfer of files in various formats (photos, Word, Excel, PDF) to your ERP/CRM system.

• Customizable reports: Offers individually designable customer and call reports.

• Audit-proof signatures: Records signatures from both the customer and the engineer post-deployment.

• Mobile time recording: Manages activity and absence recording.

• Mobile materials management: Includes features for van stocktaking, material booking, reordering, and transparent recording of material exchanges between colleagues. Manages material groups, locations, storage facilities, inventory, serialized materials, material movements, and purchase or restock requests.

For any questions or additional information, feel free to call us at +49 431 239 710 or email us at: [email protected].

What's New in the Latest Version 7010.1090.80694

Last updated on Oct 25, 2024

Minor bug fixes and improvements. Install or update to the newest version to experience these enhancements!